changeforce > Services

Operational Excellence

Hitting the operational metrics your business runs on, whether that means taking cost out or scaling up without breaking.

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changeforce > Services > Operational Excellence

Optimizing the Operating Model

Busy is not the same as profitable.

Get the commercial model right: what you sell, who you sell it to, how you price it, and whether the economics actually work.

Profitability & Value Creation

Not all revenue is worth having.

Grow the value of the business, not just the top line: pricing, margin, cost to serve, and the mix of work worth doing. Profitable growth compounds; unprofitable growth just gets bigger.

OKR & KPI Development

Most dashboards measure the wrong things beautifully.

Set the goals that matter and the measures that prove them: objectives, key results, and the KPIs your teams can actually influence. Measure fewer things, better.

Centers for Excellence

Your best work should not depend on who picks up the phone.

Concentrate your best capability where everyone can use it: standards, playbooks, and shared expertise that keep quality consistent as you grow.

Digital Enablement

You have the tools. They just don't talk.

Get the systems right across every function: what you actually need, what to retire, and how to make it all connect. Your stack should serve the business, not the other way around.

Systems & Process Efficiency

Nobody was hired to do this by hand.

Streamline processes, boost collaboration, and optimize resources. Unlock strategic growth and stronger margins.

Meet our Operational Excellence Experts

The real expertise sits with the collective team with whom we surround ourselves. And this is the core of our leadership team working close with the companies we support.

LinkedIn

  • Co-Founder & CEO

    Industries: Agency, Fashion, Healthcare, Financial Services, Media, Retail, Tech

    Clients: Havas, WPP, Revlon, Make Up For Ever, NARS, Sephora, Salvatore Ferragamo, Zappos Couture, GM, Clorox, MGM, Universal Studios

LinkedIn

  • Sr. Consultant

    Industries: Advertising

    Clients: Havas Media, Mediabrands, WPP, Fingerpaint, The Many, Real Chemistry, FIG, Periscope, Exposure

LinkedIn

  • Managing Director

    Industries: Advertising, Public Relations, Professional Services, Real Estate, Entertainment, Consumer Products

    Clients: Triumph Motorcycles, JB Weld, Tencate Grass North America, Forest Development

LinkedIn

  • VP, Product, Tech & AI

    Industries: Financial Services, Technology, Consumer Goods, Private Equity, Media & Entertainment, Professional Services, Venture Capital

    Clients: Goldman Sachs, Graze, Tails, Bizzby, Deliveroo, Intuit, TransferWise, Universal Music Group, Transport for London, HSBC, L'Oréal, Accenture

Companies who trust our Operational Excellence team